Does Bose Have A Lifetime Warranty (And Replacement & How To Claim) - Vita Audio

Does Bose Have A Lifetime Warranty (And Replacement & How To Claim)

Does Bose Have A Lifetime Warranty (And Replacement & How To Claim)

Bose has always been known for its high-quality audio equipment. It is always great when you get to buy a new set of speakers or headphones.

Although, it is annoying when they break, and you are left searching the web to see if what you have bought has a warranty. 

In this article, we will discover if Bose products have a lifetime warranty and how to request a replacement. 

What Is Bose

Bose was founded in 1964 by Amar Bose. He started out selling speakers at retail stores. In 1985, he introduced his first noise-canceling headphones.

Since then, Bose has become one of the leading manufacturers of consumer electronics.

They offer many types of products including home entertainment systems, wireless headsets, Bluetooth speakers, soundbars, smartwatches, fitness trackers, and more. 

What Is The Bose Lifetime Warranty?

It is a little misleading, but Bose doesn’t actually offer a lifetime warranty. Instead, they offer a time-limited warranty. This can either be 1 year or on some products, there is a 5-year warranty. 

As a result, this means that if your Bose product breaks within the first year of purchase, you can return it and receive a full refund. If you need to replace your product after the first year, you can do so without any issue.

However, there are some exceptions to this rule. For example, if your device is damaged due to normal wear and tear, you cannot claim a replacement under the warranty.

You must contact customer service to make sure you qualify for a replacement. 

Also, the warranty can only be used for the original purchaser of the product or the person who received the Bose product as a gift. Thus, you cannot transfer your warranty over to someone else. 

If you buy a Bose product second-hand, then you don’t have access to the warranty. This is because you are not the original owner.

Although, if you manage to obtain proof of purchase with the original packaging and serial number, then you may be able to transfer the warranty to yourself. 

Then, to claim your warranty, you will need to be able to provide proof of the purchase. This may be the purchase receipt or the sale’s invoice. Without this proof, they don’t have a valid claim.

What Actions Will Bose Do?

If you have a valid warranty claim, then Bose will honor the warranty that you have. There will be three things that Bose may do, but this will differ and depend on what is wrong with your product. 

They could either fully or partially refund you for the product. Sometimes they may replace the product, or they will repair the product.

Typically, Bose will try to replace or repair any broken part before offering a refund. All repairs and replacements are done at no extra charge towards the customers. These are all covered by the warranty. 

However, sometimes customers would rather have a refund than deal with repairs and replacements.

In this scenario, then the customer will need to return the product to Bose. Yet, Bose will not pay for the transportation or shipping costs of returning the defective product. 

How To Claim A Bose Warranty

There are a couple of ways that you can try to claim your warranty from Bose. This can be to ask for a refund, repair, or replacement of the product that you have purchased. 

Bose is known for offering great customer service. If you ever have a problem with their products, they would help you with the best and correct result. Here are some ways to contact the company. 

Online

The easiest and quickest way to claim your warranty is by going online. Simply go to the warranty section of their website. Once you get there, simply enter the serial number of your product. After entering the serial number, click on “Claim My Product”.

In-store

You can also claim your warranty through an in-store visit. However, this is more difficult. You will need to bring the receipt of the product along with you.

Also, you will need to show them the serial number of your product. They will then check whether you qualify for a replacement or refund.

Phone

You can phone the Bose customer service number. There, you will speak to a Bose customer service representative about your Bose product.

The phone lines to the customer service are typically open between 9 am to 6 pm on Monday to Friday. While they are only open from 9 am to 5 pm on Saturdays. On Sundays, the customer service lines are closed. Conclusion

It is important to note that you may be on hold for a while, as the team makes their way through all the calls. The phone number to call also differs.

General Issues and Returns – +1 800 379 2073.

Bose Headphone Issues – +1 800 761 2673.

Bose Noise-Canceling Speed Earbud Issues – +1 800 905 1273.

Text

If you don’t want to wait on hold, then Bose does offer a text messaging service as well. This text messaging service is run through WhatsApp.

All you need to do is text the word BOSE to +1 508-614-6301. Then you will be put into contact with someone from the customer support team. 

This service is open between 9 am to 5 pm from Monday to Friday. However, it is essential to remember that there will be a slight delay before someone from the Bose team will get back to you about your problem. 

Returning A Bose Product

Whether you have done it online, on the phone, or through text. When trying to return your Bose product, then someone will have given you all the specific instructions that you need to follow. They will also give you a special return authorization number. 

The return authorization number is very important. Without this number, then the product will be refused and turned away.

As mentioned above, when it comes to returning a product for a refund, then Bose will not pay anything towards shipping or transportation costs.

However, they will cover costs if you are asking for a replacement or for the product it is repaired. 

Overall, the process of returning and obtaining a refund should take around 2 weeks to be completed. However, when it comes to replacements, you should expect a replacement 10 days after the factory receives your defective product. 

Where Can I Go For More Information About The Bose Warranty?

If you need more information about your warranty on your Bose product, then suggest that you visit the Bose website for more details.

Also, getting in contact with the Bose customer service team will help answer any questions that you may have about your Bose product and its warranty. 

However, if your warranty has run out, then there isn’t much that Bose can do, as the warranty period has ended. You may still have the option of claiming a refund or replacing your Bose product.

Final Thoughts

Bose doesn’t have a lifetime warranty, but instead, they have time-limited warranties that you need to watch out for.

As you can see, there are many ways that you can claim a refund or replace your Bose product. Whichever method you choose, then you should know what you are doing.

It is always good practice to check your warranty before making a purchase. If you are unsure whether, or not, your product is covered by a warranty, then it is best to look at the website first.

Once you have found the relevant information, then you can decide which method of claim is right for you.

Jacob Stable
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